Terms of Purchase

MyZone Tickets is a third party ticketing service. We do not operate these events and cannot control unforeseen circumstances which may occur at an event. Please read the following terms and conditions carefully as this is a binding contract between yourself and MyZone Tickets. By marking the Terms of Purchase agreement and by completing your transaction you are agreeing to the terms of purchase. Please contact the producer of the event for their own terms of purchase and refund policies.

1. Refund Policy

All sales are final. There are no refunds, no cancellations, no credits, no exchanges, and no transfers after the order has been made. Unforeseen circumstances beyond MyZone Tickets control will not be grounds for a refund, including but not limited to the following: local or national weather conditions and natural disasters, waiting in lines, family and medical emergencies.

Promoters, Venue owners, Security and Event Staff have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion, including but not limited to: disorderly behavior, intoxication, venue capacity, breach of security restrictions. Ticket holders are aware that the Venue and Talent are subject to change. Ticket holders are aware that amenities promised by promoters are not guaranteed by MyZone Tickets and are not grounds for a refund, including but not limited to VIP amenities, drink specials, gifts, express entry, special areas, celebrity guests.

2. Canceled Events

If the event is canceled you will receive a refund for the face value of the ticket; service, shipping, and other fees are non-refundable under any circumstances. If the service fee is not listed, it may be embedded into the price of the ticket. To inquire about the amount of an embedded service fee, please contact customer support by emailing ticketingsupport@myzone.com. Tickets purchased at a retail outlet must be refunded at the retail outlet.

3. Postponed Events

If the event is postponed, you are eligible for a refund for the face value of the ticket, however you must submit an email inquiry to ticketingsupport@myzone.com within five (5) days of the originally scheduled event requesting a refund. Tickets purchased at a retail outlet or anywhere other than MyZoneTicketing.com must be refunded at the original point of purchase.

4. Customer Inquiries

All customer support is handled by the MyZone Tickets online message system, in which case all customer support and refunds are handled by the event producer. Please contact customer support at ticketingsupport@myzone.com.

5. Will Call

Will call tickets must be picked up at the venue unless otherwise noted. Tickets left at will call will not be refunded. Will call start and end times are subject to change and are not grounds for a refund. You must present the original credit card used to purchase the ticket, a valid picture ID, and your “e-ticket” receipt. If you are unable to pick up your order because you do not have the aforementioned items in your possession at the time and place of pickup, you will not receive a refund for this purchase.

6. E-Ticket / Print@Home Tickets

E-Ticket / Print@Home Tickets must be presented at the event.   Upon purchase, you will be emailed a PDF of your ticket(s) with a unique QR code.   You can present the PDF directly from your mobile device at the event or print the PDF and present the printed ticket at the event.


7. Shipping and Handling

The shipping and handling fee is non-refundable. Express tickets require a signature upon delivery and cannot be shipped to PO Box Addresses. All other shipping methods do not require a signature. Allow approximately 5 business days for delivery. Tickets will be delivered to the billing address of the credit card. If you enter an undeliverable address or if the tickets are returned unclaimed you will not receive a refund. International shipping is not available.

8. Release of Liability

MyZone Tickets is not affiliated with the events or event sponsors and MyZone Tickets will not cover losses or damages arising from your voluntary participation in the events, including claims for personal injury, or damage to personal property, or any other claims for negligence on the part of the events or event sponsors. By purchasing the tickets through MyZone Tickets, you hereby release and forever discharge MyZone Tickets, and its officers and agents, from any liability or claims for damages that may arise as a result of your attendance and participation at the events. It is hereby understood that the purchase of tickets by you and your participation in the events shall not be construed as an assumption on the part of MyZone Tickets of responsibility, liability, or control of the events.

9. Publicity

You understand that by attending the event you may be photographed and/or recorded as part of the event’s publicity materials and/or by a recognized media outlet.  You grant permission for your likeness and/or voice to be included therein without compensation, credit or consideration, in any publicity materials.